Terms & Conditions

Child Haven — Powered by the AFL Group

Last updated: 20 May 2026

These Terms & Conditions apply to your use of the Child Haven website and your purchase of products from us.

By using our website or placing an order, you agree to these Terms.

1. About Us

This website is operated by Child Haven — Powered by the AFL Group.

2. Eligibility

By placing an order, you confirm that:

• You are at least 18 years old, or have permission from a parent or guardian.
• The information you provide is accurate and complete.
• You are purchasing products for lawful personal or business use.
• You will not misuse our website or services.

3. Products

We aim to display product information, images, prices, availability, and descriptions accurately. Product images may vary slightly from the actual product due to screen settings, supplier updates, packaging changes, or manufacturing variations.

4. Orders

When you place an order, you make an offer to purchase the selected products. We may accept or reject an order due to product unavailability, pricing or description errors, suspected fraud, delivery restrictions, payment issues, or supplier and fulfilment constraints.

Your order is accepted when we confirm processing or dispatch.

5. Pricing and Payment

All prices are listed in Australian dollars (AUD) unless stated otherwise. Prices may change without notice. Payment must be received and cleared before an order is processed.

6. Shipping and Delivery

Shipping is handled in accordance with our Shipping Policy. Some products may be shipped directly from suppliers, warehouses, or fulfilment partners.

7. Returns, Refunds, and Warranty

Returns, refunds, and warranty claims are handled in accordance with our Return Policy. Nothing in these Terms limits your rights under Australian Consumer Law.

8. Customer Responsibilities

• Providing accurate order and delivery details.
• Ensuring products are suitable for your pet’s size, breed, age, health, and behaviour.
• Following product instructions, warnings, and care guidelines.
• Supervising pets when using toys, bedding, enclosures, accessories, or equipment.
• Checking products regularly for wear, damage, or safety issues.

9. Promotions and Discount Codes

Promotions, discounts, and coupon codes may be subject to conditions, expiry dates, product exclusions, minimum spend requirements, or usage limits. We may modify or cancel promotions at any time.

10. Website Use

You must not use our website for unlawful purposes, interfere with website security, attempt to access restricted systems, upload malicious code, copy or scrape website content without permission, or use our website in a way that may damage our business, systems, or reputation.

11. Intellectual Property

All website content, including text, graphics, logos, images, product content, page layouts, and branding, is owned by or licensed to Child Haven, unless otherwise stated.

12. Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services such as payment gateways, analytics platforms, marketing tools, and delivery providers. We are not responsible for third-party websites, content, policies, or practices.

13. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss arising from your use of our website or products.

14. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including courier disruptions, supplier delays, natural disasters, pandemics, cyber incidents, strikes, government restrictions, or supply chain interruptions.

15. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a new “Last updated” date.

16. Governing Law

These Terms are governed by the laws of Australia and, where applicable, the state or territory in which our business is registered.

Contact Us

Child Haven — Powered by the AFL Group
Email: customers@childhaven.com.au
ABN: 33 688 460 273
Address: Suite 302, 13/15 Wentworth Ave, Sydney, NSW, Australia 2000