Privacy Policy

Child Haven — Powered by the AFL Group

Last updated: 20 May 2026

Child Haven respects your privacy and is committed to protecting your personal information.

1. Australian Privacy Principles

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Personal Information We Collect

We may collect personal information including:

• Name.
• Billing and shipping address.
• Email address.
• Phone number.
• Order details.
• Payment confirmation details.
• Delivery instructions.
• Customer service communications.
• IP address, device information, browser type, and website usage data.
• Marketing preferences.
• Reviews, feedback, or survey responses.

3. How We Collect Information

We may collect information when you visit our website, create an account, place an order, contact customer support, subscribe to emails or promotions, leave a review, enter a giveaway or promotion, or interact with website cookies and analytics tools.

4. Why We Use Your Information

• To process and fulfil orders.
• To arrange delivery.
• To provide tracking updates.
• To manage returns, refunds, and warranty claims.
• To respond to customer enquiries.
• To improve our website and services.
• To send order-related communications.
• To send marketing communications where permitted.
• To prevent fraud and protect our business.
• To comply with legal, tax, accounting, and regulatory obligations.

5. Disclosure of Personal Information

We may disclose personal information to suppliers and fulfilment partners, couriers and delivery providers, payment processors, website hosting and IT service providers, email, SMS, and marketing service providers, analytics and advertising providers, professional advisers, and government or regulatory bodies where required by law.

6. Overseas Disclosure

Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and appropriately.

7. Marketing Communications

If you subscribe to marketing communications, we may send you offers, product updates, and promotional messages. You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us.

8. Cookies and Analytics

Our website may use cookies, pixels, and similar technologies to improve site performance, understand customer behaviour, personalise content, and support advertising.

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of online transmission or electronic storage is completely secure.

10. Accessing or Correcting Your Information

You may request access to, or correction of, your personal information by contacting us. We may need to verify your identity before processing your request.

11. Complaints

If you have a privacy concern or complaint, contact us first so we can investigate and respond.

Contact Us

Child Haven — Powered by the AFL Group
Email: customers@childhaven.com.au
ABN: 33 688 460 273
Address: Suite 302, 13/15 Wentworth Ave, Sydney, NSW, Australia